Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a NO REFUND / NO REPLACEMENT POLICY
To be eligible for a Assistance, your item must fulfill the following conditions.
1. Having any mismatch in the received product from what is displayed while ordering.
2. If the product received in a damaged condition and we are update witnin 24hours of recieving the product.
3. Must produce an unboxing video of the parcel you have received.
For assistance, you can contact us at ivorytales.gifting studio@gmail.com or WhatsApp us at 7905027415. If your return is accepted, we’ll send you a return shipping label or self courier address, as well as instructions on how and where to send your package.
You can always contact us for any return question at ivorytales.gifting studio@gmail.com
Refunds
In case the ordered unit is not available, we issue immediate refunds in your source account.